OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
157 ratings and 115 comments received in the last 90 days.
10 April 2025
Jack Braun was amazing!
10 April 2025
The second pick up of the correct car was smooth and Jack was excellent at explaining how everything worked within the car and explaining the additional features
08 April 2025
Unfortunately the car was ordered incorrectly leading to a disappointing initial delivery however the team were able to source a car near on identical which was then delivered in a weeks time
03 April 2025
As above
31 March 2025
Friendly staff (Todd) was exceptional in all respects. Helpful, knowledgeable, and professional throughout.
28 March 2025
Good customer service
27 March 2025
Macey was great, had her moments with e mail replies (we joke) but otherwise very good and great customer service!
14 March 2025
Service from Group 1 was very good. There were delays with delivery - due to Mini rather than the dealer - and we were kept informed throughout.
13 March 2025
Perfect service and help
22 April 2025
From the time I dropped off my Mini until the time i collected my Mini everything went very smoothly and the staff were very attentive.
21 April 2025
I'm always confident that the Health Check is thorough. The video is informative, as I'm not offered any paperwork when I pick the car up detailing what has been checked!
20 April 2025
A better car wash would have given 5 stars. You car washer missed some parts if the car and the roof wasn't cleaned very well bird poo was left ! There were drip marks left too
20 April 2025
Again the staff were very friendly and made me feel like a valued customer. Sian was very professional and friendly.
19 April 2025
Same reason as above.
19 April 2025
Great
19 April 2025
Everyone I spoke to went out of their way to be helpful
19 April 2025
Arranging the service was very easy and smooth. The receptionist was friendly and efficient. Sian who helped me with the service and rental car was fantastic. She really helped me understand the process and again was very friendly and efficient.
18 April 2025
Same as above
18 April 2025
As 1
18 April 2025
Communication was poor