OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 108 comments received in the last 90 days.
24 December 2025
All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.
23 December 2025
Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service
20 December 2025
Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.
17 December 2025
People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).
17 December 2025
Because I'm honest
10 December 2025
All good
10 December 2025
The people are lovely but there was limited information available to them when my car was delayed. They were unable to give any commitments around expected delivery which caused inconvenience
18 November 2025
Excellent as always. Todd sorted everything and made it so simple.
10 November 2025
Nick was very helpful at all times and dealt with the matter in a friendly and professional manner.
08 January 2026
The lady who served me was really helpful was booked in for a service but didn't actually need one she informed about the mini app which I never knew about which was so so helpful.
04 January 2026
Listening and helping
03 January 2026
Always found the service excellent, staff are polite and welcoming.
02 January 2026
I always find that the mechanics and the service desk are extremely honest and professional.
28 December 2025
Always a very good service experience. Every one friendly and knowledgeable and tries their best.
28 December 2025
Efficient, excellent service
27 December 2025
Prompt service. Kept informed
27 December 2025
The MOT, brake fluid change and Winter check were all carried out while I waited. The MINI service reception lady was extremely friendly, welcoming and dealt with the check-in of my vehicle efficiently.
23 December 2025
Really pleased with the video explaining and showing certain MOT points etc
22 December 2025
Representative knew the answer to all questions I asked and was very helpful
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
27 December 2025
Excellent knowledge and fully understood our requirements