About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

132 ratings and 104 comments received in the last 90 days.

08 March 2026

Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated

04 March 2026

Great service, really friendly and fantastic cars

02 March 2026

I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.

27 February 2026

Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.

04 February 2026

Very helpful with the whole process

01 February 2026

Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover

29 January 2026

Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .

28 January 2026

Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.

27 December 2025

Excellent knowledge and fully understood our requirements

24 December 2025

All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.

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23 December 2025

Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service

20 December 2025

Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.

17 December 2025

Because I'm honest

17 December 2025

People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).

08 March 2026

Excellent service, quick and friendly

04 March 2026

Harry at Ipswich gave a great friendly service. Never felt hurried or pushed to make a decision.

04 March 2026

We trust our mini with the professionals and the service we get is very welcoming

04 March 2026

Everyone was very helpful.

04 March 2026

Sian looked after me very well and kept me informed as to when my Mini would be ready. I was a waitin customer.

03 March 2026

Eveery thig went as planned,during my last visit for MOT and Service, Staff were extremely helpful.

02 March 2026

Super helpful. Sian on the Mini service team was brilliant.

02 March 2026

Very satisfied

01 March 2026

Knowledgable and pleasant staff who were able to answer my queries quickly and efficiently.

01 March 2026

Good service

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01 March 2026

Efficient and friendly from beginning to end- very impressed

28 February 2026

All staff friendly and helpful

28 February 2026

They provided great service. I knew how much it would cost before arriving and was kept fully informed on the progress of the work.

28 February 2026

Treated with respect and kindness

25 February 2026

Organised, professional & great communication

25 February 2026

Kept up to date and things explained.

24 February 2026

The work was carried out as requested and got the car back the same day with no issues.

23 February 2026

I was advised that I'd get a health check video - I was sent a video but it lasted 19 seconds & was incomplete.

22 February 2026

Efficient and helpful service from all staff I interacted with.

21 February 2026

No one in reception to take my keys. MOT took far too long especially as I was waiting. Quote for repair was ridiculously high and was for more work than I actually needed to be done! Appreciated the video.

19 February 2026

My MOT was easy to book online and on the day I was looked after extremely well by Adele.she kept me informed and explained everything to me on my return to pick up my car.

17 February 2026

Professional but also friendly and efficient. Kept me informed and having a courtesy car was ideal.

17 February 2026

As always great staff and atmosphere. Good on time job and communication. Only niggle is, I have a service plan but always have to ask for the invoice to be changed to reflect it.

14 February 2026

Great, thank you

14 February 2026

Very good service from start to finish would recommend to anyone .

14 February 2026

Lovely, kind and friendly Receptionist, who gave myself and my husband a cup of coffee each. She put mine on a chair so that I could manage it easier, as I'm disabled. The lady from the Service department was friendly too and explained everything.

14 February 2026

prompt accurate service

12 February 2026

Survey of car detected major issues and I managed to get a refund for the car after this.

12 February 2026

To provide feedback

10 February 2026

Still waiting for a call back

09 February 2026

From the confirmation call the day before to the warm welcome on arrival the service from Sian was great, including finding a discreet place for me to work while I waited for the car and serving a cup of tea. It helped that the car passed its MoT!

09 February 2026

Great staff, friendly atmosphere

08 February 2026

Very helpful Staff made to feel welcome left very satisfied

07 February 2026

Was kept up to date with what was happening and nice clean car on pick up. Loan car was lovely too

04 February 2026

My car has developed a second fault with the battery cell. My car has been in Colchester Inchcape garage since 6th January. I was told I could not have a loan car as my warranty has expired, even though the battery cells are still under warranty.

03 February 2026

The dealership personnel always welcome you with a smile. They always make you feel at ease especially if you are waiting whilst the car is being looked at, and hot drinks are always offered.

03 February 2026

Great communication and work completed in time stated.

02 February 2026

Excellent happy to help attitude, explained each part of the feedback.process.

02 February 2026

Promptly attended to. I waited and was given a time which they stuck to. Would have got 5 stars except the cleaner broke my cars handbrake handle

31 January 2026

Good communication. Helpful staff at the showroom in Ipswich

31 January 2026

Always so friendly, but keep me informed all the way and do a great job

30 January 2026

We received an excellent service from Sian. She kept us constantly updated with the progress regarding the repairs & service of our Mini Countryman. She also, very helpfully, arranged a courtesy-car when our repairs were delayed.

29 January 2026

Friendly and prompt service.

29 January 2026

Good service. Lots being moved from chair to chair!

28 January 2026

Sian deserves every accolade that comes her way . Sorting out issues that arise to make sure everyone leaves the dealership with their car serviced and happy to return in the future!

27 January 2026

Group 1 Assured referred me to the Mini Garage for repairs after less a month bought ,yet neither party is communicating with the other. I have been left to 'chase' both sides constantly for updates on a responsibility that should be yours, not mine

27 January 2026

Everything worked smoothly from start to finish. A special thankyou to the person who managed to put back into place the piece of bodywork that had been dislodged by a pot hole without being asked to.

26 January 2026

There are major parking issues with the Ipswich branch. I could not get parked even down towards the garages. Sharing with BMW reduces parking and everywhere I looked there was stock cars more than necessary.

26 January 2026

Good prompt service and booked in quick asked if work could be done in the morning and they kindly got this sorted I pay a monthly payment to cover any work done on the car the invoice came back as zero but would be nice to know what it costed

26 January 2026

I was extremely satisfied with my recent service at BMW MINI. The team were professional, friendly, and efficient from start to finish. Everything was clearly explained, the work was completed on time. Excellent customer care 100% from Sian.

25 January 2026

All went to plan and I was able to bring the car in the night before and collect the morning after the service, which suited my schedule

25 January 2026

Nice staff, but considering I paid for a major service I was disappointed that the car wasn't cleaned.

25 January 2026

Professinal and courteous and an MOT value for money includes a mini valet

24 January 2026

I was told my car would be washed and vacuumed, this wasnt done. No one offered to help me move the 2 car seats for my 2 toddlers. I would've expected more from a mini dealership

24 January 2026

The customer service was good from start to finish

23 January 2026

Very friendly, good communication with information about my car

22 January 2026

The Mini Receptionist was very polite & did her best given the unfortunate incident that the battery wasn't at Ipswich & had to be collected from Norwich. It seems the battery hadn't been ordered at the time of booking.

21 January 2026

Just a small issue with a warranty issue and hopefully resolved on Friday

21 January 2026

Very quick

20 January 2026

Courteous staff, comfortable waiting area, everything completed on time

20 January 2026

Because was told 2 hours but took longer

19 January 2026

clean car, quick service

19 January 2026

Prompt and efficient service

18 January 2026

Really friendly and helpful staff

18 January 2026

Very helpful and cheerful staff member

17 January 2026

Helpful from start to finish

17 January 2026

Sorted a recall item satisfactory. Vehicle check highlighted 2 urgent problems that were sorted the next day, but I was able to keep the courtesy car another day, which helps a lot.

17 January 2026

Staff were polite. Weren't pushy into trying to get me to pay for advisory jobs off an MOT and instead just gave the option. I missed out on the complimentary car was I was offered though.

14 January 2026

Helpful and friendly staff who keep you up to date with the car's progress while undergoing work

14 January 2026

Issue not remedied despite advising of previous such attempts and being advised it would be investigated. Waste of my time in visiting and waste of my money.

13 January 2026

Because I had no problems

13 January 2026

Very efficient and I was informed & consulted at all times

13 January 2026

Very organised, didn't take long at all and kept me in the loop

08 January 2026

The lady who served me was really helpful was booked in for a service but didn't actually need one she informed about the mini app which I never knew about which was so so helpful.

04 January 2026

Listening and helping

03 January 2026

Always found the service excellent, staff are polite and welcoming.

02 January 2026

I always find that the mechanics and the service desk are extremely honest and professional.

28 December 2025

Always a very good service experience. Every one friendly and knowledgeable and tries their best.

28 December 2025

Efficient, excellent service

27 December 2025

Prompt service. Kept informed

27 December 2025

The MOT, brake fluid change and Winter check were all carried out while I waited. The MINI service reception lady was extremely friendly, welcoming and dealt with the check-in of my vehicle efficiently.

23 December 2025

Really pleased with the video explaining and showing certain MOT points etc

22 December 2025

Representative knew the answer to all questions I asked and was very helpful

21 December 2025

Sian & team Were great Excellent customer service

19 December 2025

Customer care

16 December 2025

Mini service performed as planned and car returned quickly. Dealer service contact was particularly helpful.

16 December 2025

Great car! Great care!

16 December 2025

Communication was poor while waiting for work to be carried out.

16 December 2025

Free wi fi and coffee etc , nice seats , it took a bit longer than I expected, I did expect the mini to fail as my tyres were original, any way I was kept updated in the show room and via a video of my mini sent to me .. Thanks again

15 December 2025

Service completed as promised and within time frame

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map