About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

140 ratings and 100 comments received in the last 90 days.

27 December 2025

Excellent knowledge and fully understood our requirements

24 December 2025

All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.

23 December 2025

Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service

20 December 2025

Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.

17 December 2025

People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).

17 December 2025

Because I'm honest

10 December 2025

All good

10 December 2025

The people are lovely but there was limited information available to them when my car was delayed. They were unable to give any commitments around expected delivery which caused inconvenience

18 November 2025

Excellent as always. Todd sorted everything and made it so simple.

10 November 2025

Nick was very helpful at all times and dealt with the matter in a friendly and professional manner.

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22 January 2026

The Mini Receptionist was very polite & did her best given the unfortunate incident that the battery wasn't at Ipswich & had to be collected from Norwich. It seems the battery hadn't been ordered at the time of booking.

21 January 2026

Very quick

21 January 2026

Just a small issue with a warranty issue and hopefully resolved on Friday

20 January 2026

Courteous staff, comfortable waiting area, everything completed on time

20 January 2026

Because was told 2 hours but took longer

19 January 2026

Prompt and efficient service

19 January 2026

clean car, quick service

18 January 2026

Really friendly and helpful staff

18 January 2026

Very helpful and cheerful staff member

17 January 2026

Sorted a recall item satisfactory. Vehicle check highlighted 2 urgent problems that were sorted the next day, but I was able to keep the courtesy car another day, which helps a lot.

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17 January 2026

Staff were polite. Weren't pushy into trying to get me to pay for advisory jobs off an MOT and instead just gave the option. I missed out on the complimentary car was I was offered though.

17 January 2026

Helpful from start to finish

14 January 2026

Helpful and friendly staff who keep you up to date with the car's progress while undergoing work

14 January 2026

Issue not remedied despite advising of previous such attempts and being advised it would be investigated. Waste of my time in visiting and waste of my money.

13 January 2026

Very efficient and I was informed & consulted at all times

13 January 2026

Very organised, didn't take long at all and kept me in the loop

13 January 2026

Because I had no problems

08 January 2026

The lady who served me was really helpful was booked in for a service but didn't actually need one she informed about the mini app which I never knew about which was so so helpful.

04 January 2026

Listening and helping

03 January 2026

Always found the service excellent, staff are polite and welcoming.

02 January 2026

I always find that the mechanics and the service desk are extremely honest and professional.

28 December 2025

Always a very good service experience. Every one friendly and knowledgeable and tries their best.

28 December 2025

Efficient, excellent service

27 December 2025

Prompt service. Kept informed

27 December 2025

The MOT, brake fluid change and Winter check were all carried out while I waited. The MINI service reception lady was extremely friendly, welcoming and dealt with the check-in of my vehicle efficiently.

23 December 2025

Really pleased with the video explaining and showing certain MOT points etc

22 December 2025

Representative knew the answer to all questions I asked and was very helpful

21 December 2025

Sian & team Were great Excellent customer service

19 December 2025

Customer care

16 December 2025

Great car! Great care!

16 December 2025

Mini service performed as planned and car returned quickly. Dealer service contact was particularly helpful.

16 December 2025

Communication was poor while waiting for work to be carried out.

16 December 2025

Free wi fi and coffee etc , nice seats , it took a bit longer than I expected, I did expect the mini to fail as my tyres were original, any way I was kept updated in the show room and via a video of my mini sent to me .. Thanks again

15 December 2025

Service completed as promised and within time frame

13 December 2025

Love the video

13 December 2025

Good service

11 December 2025

Always outstanding. Professional staff doing a proper job

09 December 2025

Always helpful quick and easy

08 December 2025

Kind and supportive service and trustworthy reliable service

08 December 2025

Clear feedback on car inspection.

06 December 2025

I needed to wait for my wife's car to be fixed and so I had to work remotely from the dealership. The staff found me a quiet area to set up my laptop and came and found me to give me progress etc.

03 December 2025

At mot my car was cleaning and I ask about a couple of marks and guy in van on Ipswich forecourt sorted them out so would recommend.

03 December 2025

The MOTwent well but the Valet service was poor to say the least especially internally. If you are going to provide a valet service it nneds to be done properly or not at all.

03 December 2025

As above: efficiency & helpfulness

02 December 2025

I took my vehicle in for a battery change. This was arranged on the spot which far exceeded my expectations.

02 December 2025

I was completely satisfied with the whole service and the service on my car which is done in a timely manner to the highest standard.

02 December 2025

We asked if our car could be looked at promptly due to other commitments, and the very nice lady on the service desk went above and beyond to help us, thank you.

02 December 2025

Booked into Colchester instead of Ipswich and staff fitted my car in for service and MOT

01 December 2025

It was a good experience. There wasn't the full coffee options available early on.

01 December 2025

As mentioned I have built up a good relationship with Sian at the dealership and trust her judgement and advice

30 November 2025

Full service completed in car as planned, communication good from the start from booking through to on the day

29 November 2025

Efficient, kept informed, on time. It would be useful if the person at the call centre who books the appointment knew of the plans customers have so she does not book them in before the correct time has elapsed. This is not the fault of the branch.

29 November 2025

All friendly and knowledgeable

29 November 2025

Professional Efficiency Friendliness

27 November 2025

Took too long and price gouging.

26 November 2025

As expected

24 November 2025

Kind. Factual. Responsive. Supportive.

23 November 2025

Carried out efficiently and quickly

22 November 2025

Information quickly passed to you on the service and necessary follow up work.

21 November 2025

I'm always informed what needs to be done and everyone is nice and helpful

20 November 2025

Excellent service

20 November 2025

Job done, professionally and expediously.

18 November 2025

It was easy to get an appointment which suited me and the service of the day was excellent. They even corrected the clock which was fast and on Summertime! Saved me getting the handbook out!

17 November 2025

An easy process, from booking to picking the car up once the work was finished

17 November 2025

See above, I keep coming back, so you must be doing something right.

16 November 2025

You gave me a quiet place to work. Provided refreshments and kept me informed.

16 November 2025

The people who dealt with us in particular Todd from the Mini side and Sam from BMW were helpful and informative

13 November 2025

Courteous knowledgeable helpful at reception and when discussing work done. Rob and Claire excellent

13 November 2025

Service was fine and love having car cleaned.

11 November 2025

I feel very confident that every part of my experience with Group 1 Ipswich is professional and carried out by highly trained people - from the initial contact when I check in at Reception to the final handover of my keys back to me at the end.

11 November 2025

Great help from Sian Barton and fully aware of progress and cost

11 November 2025

Helpful, punctual updates and completion times and friendly staff

11 November 2025

I popped by as my sons emission warning light came on before his driving test. The service team (Connor I think) managed to sort it all out in time for his test and he ended up passing so thank you.

11 November 2025

Informative video sent to me before I picked the car up. I was also told what and when the next service would be.

10 November 2025

Feel lucky to have such an excellent dealership in my region.

08 November 2025

Polite informative staff

07 November 2025

Waited while car was serviced and all matters very satisfactory.

05 November 2025

Sales representative I dealt with was very attentive and helped well with ensuring my personal number plate was released to be attached to my new car

04 November 2025

Average, no record of booking, then thought it was for a brake fluid change, then had to check the website for the £99 service offer, then forgot to mark the service done on the cars computer when collecting the vehicle.

04 November 2025

Good communication and very responsive. When I chose not to proceed with some suggested minor works, I was not pushed to change my mind

04 November 2025

Happy with overall service

04 November 2025

Above and beyond in every aspect of the servicing. Sian is a first class 'front of house', consulting and explaining all as the task progresses and the post service video is a brilliant concept.

02 November 2025

Great service

01 November 2025

All explained very clearly with a payment plan to suit me.

01 November 2025

Brilliant service

30 October 2025

Quick, efficient a professional. Sian was an excellent customer services representative who kept me informed.

30 October 2025

All good - car sailed through its MOT, coffee was good and the internet worked well though seats could be a bit more comfortable.

29 October 2025

Friendly/helpful staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map