About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

113 ratings and 85 comments received in the last 90 days.

26 April 2026

Todd is awesome.

03 April 2026

We dealt with Todd at the Ipswich branch and he was so helpful in answering all our questions. He was so friendly and made us feel at ease with the process.

31 March 2026

efficient, friendly and professional

26 March 2026

The service from initial point of contact to collection of my new mini and afterwards has been fantastic.

25 March 2026

We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!

11 March 2026

Emails not answered - I always had to chase for a response

08 March 2026

Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated

04 March 2026

Great service, really friendly and fantastic cars

02 March 2026

I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.

27 February 2026

Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.

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29 April 2026

Friendly and efficient.

29 April 2026

Great customer service

27 April 2026

The overall experience at Inchcape Ipswich was superb. Everybody smiles and engages with you. The standard of service is second to none. From arrival to departure I was made to feel special and so was my mini countryman.

23 April 2026

Sian is very helpful

22 April 2026

Did what was said and requested

19 April 2026

Great customer service

19 April 2026

Friendly speedy welcoming service

16 April 2026

was kept informed of progress and friendly staff

16 April 2026

Everything was smooth, from booking the service, until the car is ready to collect. There was clear communication for each aspect.

15 April 2026

We took our Mini in for an MOT, brake fluid service and to investigate why the sunroof isn't working. All jobs were done during the one day and we were kept informed all the time. Sian and the technicians really worked hard, thank you ??

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15 April 2026

Mot was carried out in good time and staff were really nice and professional

15 April 2026

Sian was so helpful and was able to get the help I needed with my car very quickly and efficiently even managing to find me a loan car at short notice when the work on my car over ran - couldn't have asked for better service!!:)

15 April 2026

All handled very smoothly including reminders of booking. Vehicle report clear and comprehensive.

15 April 2026

Sian was very helptul and courteous when dealing with me

15 April 2026

Great service

15 April 2026

Sian very attentive and helped with service plan

13 April 2026

I waited in the showroom where I had access to hot and cold drinks with staff regularly checking I had everything I needed.

03 April 2026

Prompt professional service. Staff maintained contact throughout the time my vehicle was in their care ensuring I had the relevant information to make informed choices. Really pleased with the work completed.

30 March 2026

Very satisfied

29 March 2026

Helpful, efficient and professional from the time of booking the car in to collccting it when everything had been done.

29 March 2026

Always a good experience

28 March 2026

Excellent service. Polite, smart Excellent communication throughout

25 March 2026

Elderly and don't know much about maintenance on cars so trust Mini and staff always explain whats been done andcwhen I next need to bring car in. So very satisfied. Health check and tyres always done as well

24 March 2026

Always greeted by friendly staff at reception, who let me sit down and wait for Sian so I could go through a few things with her that I had noticed wrong with my car, she is always very helpful. I was very pleased with everything on my visit.

21 March 2026

Be good value and very good service

21 March 2026

Usual good service and staff very helpful

20 March 2026

Efficient and helpful

20 March 2026

Everything went according to plan

19 March 2026

Everything went very smoothly and my car was cleaned.

17 March 2026

Service department was great. However booking team did not pass on correct information about my replacement tyre so I had to come back in

17 March 2026

Sian is always helpful

17 March 2026

Always helpful, friendly, kept me informed, rang back when they said they would.

16 March 2026

Great communication

15 March 2026

Waiting appointment which was short swift and quickly done. Drinks are good but no biscuits again.

14 March 2026

Staff were very helpful and informative

13 March 2026

Had an M.O.T on my 3 year old Mini Cooper. The service department were especially busy and rather than a while-you-wait service, I was given a complimentary vehicle. Thanks to Macey and Sian for organising and providing an excellent service.

13 March 2026

Good waiting area with coffee and toilets.

13 March 2026

Everything went according to plan with no hiccups. It was a very special treat to be able to drive off following my service in a wonderfully clean car!

11 March 2026

The video talk on my car was very informative

11 March 2026

I requested that the heated rear window was looked at as when used the radio goes off, it was looked at but the service manager couldn't understand what the mechanic had written and was going to call me back, no call after 3 days

11 March 2026

First service with you. Wasn't explaining how long it would take if I left the car with you or that it would be done quicker if I opted to wait. Dropped the car off at 9.30am and picked it up at 4pm and was told it would be washed and it wasn't.

08 March 2026

Excellent service, quick and friendly

04 March 2026

Harry at Ipswich gave a great friendly service. Never felt hurried or pushed to make a decision.

04 March 2026

We trust our mini with the professionals and the service we get is very welcoming

04 March 2026

Sian looked after me very well and kept me informed as to when my Mini would be ready. I was a waitin customer.

04 March 2026

Everyone was very helpful.

03 March 2026

Eveery thig went as planned,during my last visit for MOT and Service, Staff were extremely helpful.

02 March 2026

Very satisfied

02 March 2026

Super helpful. Sian on the Mini service team was brilliant.

01 March 2026

Knowledgable and pleasant staff who were able to answer my queries quickly and efficiently.

01 March 2026

Efficient and friendly from beginning to end- very impressed

01 March 2026

Good service

28 February 2026

They provided great service. I knew how much it would cost before arriving and was kept fully informed on the progress of the work.

28 February 2026

All staff friendly and helpful

28 February 2026

Treated with respect and kindness

25 February 2026

Kept up to date and things explained.

25 February 2026

Organised, professional & great communication

24 February 2026

The work was carried out as requested and got the car back the same day with no issues.

23 February 2026

I was advised that I'd get a health check video - I was sent a video but it lasted 19 seconds & was incomplete.

22 February 2026

Efficient and helpful service from all staff I interacted with.

21 February 2026

No one in reception to take my keys. MOT took far too long especially as I was waiting. Quote for repair was ridiculously high and was for more work than I actually needed to be done! Appreciated the video.

19 February 2026

My MOT was easy to book online and on the day I was looked after extremely well by Adele.she kept me informed and explained everything to me on my return to pick up my car.

17 February 2026

As always great staff and atmosphere. Good on time job and communication. Only niggle is, I have a service plan but always have to ask for the invoice to be changed to reflect it.

17 February 2026

Professional but also friendly and efficient. Kept me informed and having a courtesy car was ideal.

14 February 2026

Very good service from start to finish would recommend to anyone .

14 February 2026

Great, thank you

14 February 2026

Lovely, kind and friendly Receptionist, who gave myself and my husband a cup of coffee each. She put mine on a chair so that I could manage it easier, as I'm disabled. The lady from the Service department was friendly too and explained everything.

14 February 2026

prompt accurate service

12 February 2026

Survey of car detected major issues and I managed to get a refund for the car after this.

12 February 2026

To provide feedback

10 February 2026

Still waiting for a call back

09 February 2026

From the confirmation call the day before to the warm welcome on arrival the service from Sian was great, including finding a discreet place for me to work while I waited for the car and serving a cup of tea. It helped that the car passed its MoT!

09 February 2026

Great staff, friendly atmosphere

08 February 2026

Very helpful Staff made to feel welcome left very satisfied

07 February 2026

Was kept up to date with what was happening and nice clean car on pick up. Loan car was lovely too

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map