OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 97 comments received in the last 90 days.
02 July 2026
Great team at my mini 1 dealership. This is the second mini I have purchased new from them. Really friendly, helpful service. Very patient with all the questions I asked, felt nothing was too much trouble. Everything explained, from buying to dely
16 June 2026
Excellent in every aspect
13 June 2026
Todd Emanuel was great!
08 June 2026
Nick was very helpful. We were kept fully informed re delivery of vehicle.
08 June 2026
Polite and friendly staff. Todd was knowledgeable, personable and attentive. Only problem was not being shown interior fabric/colour options so missed out on changing. Car delivery ahead of schedule. Handover was unhurried, thorough and supportive.
04 June 2026
A pleasure from start to finish
02 June 2026
Matt was great and very helpful
31 May 2026
Very quick and efficient service from start to finish
28 May 2026
Brilliant service. Perfect
05 July 2026
Always extremely polite and friendly service at Inchcape Ipswich and always feel like a valued customer.
05 July 2026
Because I was totally satisfied with Advisor (Sian) who was really helpful and informative, and communication
04 July 2026
The only thing I was not happy about was when I got home, I had a nail sticking into my tyre which I had to have repaired. It was completely flat in the morning.
04 July 2026
Sian helpful on site, but impossible to get anyone to answer the phone at Group 1 Ipswich, either reception or service. Tried the central service telephone team as well - they couldn't get a reply either. Tried several times.
28 June 2026
The whole experience was excellent. The team were friendly, knowledgeable and kept me informed throughout. I felt valued as a customer, and the process from enquiry to collection was smooth, professional and enjoyable.
26 June 2026
Easy to book, friendly staff and job gets done
24 June 2026
Staff are all very friendly and attentive to all customers
24 June 2026
Service carried out while I waited. Service completed in a timely manner and useful video showing inspection of car was provided.
23 June 2026
Internet booking wasn't recognised but they managed to service the car as expected.
23 June 2026
Everything went to plan, timings as predicted as well as cost. All staff very pleasant. Helpful video about car and appreciated the wash and hoover.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
05 July 2026
Excellent service from Todd Emanuel. He was very helpful & friendly from start to finish.