OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 71 comments received in the last 90 days.
29 August 2025
Good responsiveness
11 August 2025
From the first contact via phone with Nick at Mini Ipswich to a test drive and purchasing a new mini was excellent. Nick is professional, polite and very knowledgeable.
03 August 2025
No hard sell but lots of info and willingness to help . V smooth exchange and pick up.
02 August 2025
Quick and easy to deal with.
30 July 2025
Sales associates were extremely helpful
29 July 2025
Friendly, helpful staff
25 July 2025
See above
20 July 2025
The team - especially Macey Hinton - were very helpful and polite in sourcing the car we wanted.
28 June 2025
Tod the salesman very knowledgeable, friendly and patient and helped us through the online paperwork which we found rather overwhelming.
10 September 2025
Excellent customer care
06 September 2025
Great service, poor car wash!
02 September 2025
Good service
31 August 2025
Clear information via the video regarding MOT. No pressure sales to have additional work done.
31 August 2025
Quick and efficient. Somewhere to sit whilst waiting with teas and coffee
28 August 2025
first class - very friendly helpful staff
28 August 2025
An enjoyable experience
28 August 2025
Efficient and good communication
24 August 2025
I'm very satisfied with my experience at Group 1 Ipswich. Roxy provided excellent customer service - she was approachable, knowledgeable, and kept me updated every step of the way. It really made the experience feel personal and reassuring
24 August 2025
I was kept informed of progress constantly and had extra defects explained to me before I approved the repairs. The hot-chocolate was pretty good too!
01 September 2025
Was kept up to date and handover was good. I usually take a dislike to car sales people - but Todd was friendly and not pushy, so I was happy to buy a car from him.