About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

113 ratings and 82 comments received in the last 90 days.

02 June 2026

Matt was great and very helpful

31 May 2026

Very quick and efficient service from start to finish

28 May 2026

Brilliant service. Perfect

28 May 2026

Poor telephone answering. Wanted mudflaps but weren't told they weren't available until the week of pick up.

26 April 2026

Todd is awesome.

03 April 2026

We dealt with Todd at the Ipswich branch and he was so helpful in answering all our questions. He was so friendly and made us feel at ease with the process.

31 March 2026

efficient, friendly and professional

26 March 2026

The service from initial point of contact to collection of my new mini and afterwards has been fantastic.

25 March 2026

We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!

11 March 2026

Emails not answered - I always had to chase for a response

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03 June 2026

No courtesy car and was treated much better when I brought a brand new bmw m sport

03 June 2026

Friendly and welcoming staff. Todd was great to deal with and very knowledgeable. Reception team very kind and always offered drinks. Only slight negative can sometimes be parking but there's probably not much you can do about that.

02 June 2026

Easy to book and deal with.

27 May 2026

Very nice staff

27 May 2026

Matt was very friendly and efficient and could not have been more helpful

24 May 2026

A complicated situation was handled very well.

23 May 2026

Friendly and efficient service all carried out while I waited.

23 May 2026

Efficent service with everything clearly explained

21 May 2026

All was very good thanks

20 May 2026

Excellent service from booking in to collecting the car. Car serviced and MoT'd with no problems and completed on time.

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18 May 2026

All went well

18 May 2026

The staff were nice on the day but the attention to detail of my service and MOT is completely lacking

18 May 2026

Waited a long time , & had to chase . People were nice but it needed a recall part done which delayed things

18 May 2026

Good efficient service taking customers requests seri.

17 May 2026

Bumper still needed fixing after agreeing for it to go ahead.

17 May 2026

The team are very friendly and welcoming and answered all my questions

17 May 2026

Easy to arrange service with reception Very friendly, helpful staff Service clearly explained

16 May 2026

Speedy and efficient service.

14 May 2026

Done on time. Quickly. No issues. Cleaned. All great.

13 May 2026

Excellent people skills and easy to arrange service

13 May 2026

I booked a waiting MOT appointment and confirmed twice that it would take a max of 2 hrs. After 2 hrs my car had only just entered the workshop, leaving me stranded. I walked an hour to the train station and had to collect next day - an hour journey.

12 May 2026

Kept informed of progress

12 May 2026

Very friendly staff Work completed as detailed

12 May 2026

Overcharged and still waiting for a response

09 May 2026

Kept me informed throughout the process, engaged me in the decision. Notified me of time and kept within it. Welcoming reception and interaction from start to finish

08 May 2026

The customer service is top of any dealership. They're not pushy when it comes to repairs and the loaded of checks and electronic documentation is everything that one needs.

07 May 2026

Friendly and helpful staff. Service appears to have been completed to a high standard.

07 May 2026

Sian was excellent

04 May 2026

Really great service, friendly and informative

02 May 2026

I think that Sian was particularly helpful and efficient when my car needed a visit from Mini assist. Also the lady on reception on Friday was very welcoming with a warm smile and a really pleasant chat. Very reassuring and gave confidence.

30 April 2026

Very good service, as always

29 April 2026

Great customer service

29 April 2026

Friendly and efficient.

27 April 2026

The overall experience at Inchcape Ipswich was superb. Everybody smiles and engages with you. The standard of service is second to none. From arrival to departure I was made to feel special and so was my mini countryman.

23 April 2026

Sian is very helpful

22 April 2026

Did what was said and requested

19 April 2026

Great customer service

19 April 2026

Friendly speedy welcoming service

16 April 2026

was kept informed of progress and friendly staff

16 April 2026

Everything was smooth, from booking the service, until the car is ready to collect. There was clear communication for each aspect.

15 April 2026

Mot was carried out in good time and staff were really nice and professional

15 April 2026

Sian was very helptul and courteous when dealing with me

15 April 2026

Sian very attentive and helped with service plan

15 April 2026

We took our Mini in for an MOT, brake fluid service and to investigate why the sunroof isn't working. All jobs were done during the one day and we were kept informed all the time. Sian and the technicians really worked hard, thank you ??

15 April 2026

All handled very smoothly including reminders of booking. Vehicle report clear and comprehensive.

15 April 2026

Sian was so helpful and was able to get the help I needed with my car very quickly and efficiently even managing to find me a loan car at short notice when the work on my car over ran - couldn't have asked for better service!!:)

15 April 2026

Great service

13 April 2026

I waited in the showroom where I had access to hot and cold drinks with staff regularly checking I had everything I needed.

03 April 2026

Prompt professional service. Staff maintained contact throughout the time my vehicle was in their care ensuring I had the relevant information to make informed choices. Really pleased with the work completed.

30 March 2026

Very satisfied

29 March 2026

Helpful, efficient and professional from the time of booking the car in to collccting it when everything had been done.

29 March 2026

Always a good experience

28 March 2026

Excellent service. Polite, smart Excellent communication throughout

25 March 2026

Elderly and don't know much about maintenance on cars so trust Mini and staff always explain whats been done andcwhen I next need to bring car in. So very satisfied. Health check and tyres always done as well

24 March 2026

Always greeted by friendly staff at reception, who let me sit down and wait for Sian so I could go through a few things with her that I had noticed wrong with my car, she is always very helpful. I was very pleased with everything on my visit.

21 March 2026

Usual good service and staff very helpful

21 March 2026

Be good value and very good service

20 March 2026

Efficient and helpful

20 March 2026

Everything went according to plan

19 March 2026

Everything went very smoothly and my car was cleaned.

17 March 2026

Service department was great. However booking team did not pass on correct information about my replacement tyre so I had to come back in

17 March 2026

Sian is always helpful

17 March 2026

Always helpful, friendly, kept me informed, rang back when they said they would.

16 March 2026

Great communication

15 March 2026

Waiting appointment which was short swift and quickly done. Drinks are good but no biscuits again.

14 March 2026

Staff were very helpful and informative

13 March 2026

Everything went according to plan with no hiccups. It was a very special treat to be able to drive off following my service in a wonderfully clean car!

13 March 2026

Had an M.O.T on my 3 year old Mini Cooper. The service department were especially busy and rather than a while-you-wait service, I was given a complimentary vehicle. Thanks to Macey and Sian for organising and providing an excellent service.

13 March 2026

Good waiting area with coffee and toilets.

11 March 2026

First service with you. Wasn't explaining how long it would take if I left the car with you or that it would be done quicker if I opted to wait. Dropped the car off at 9.30am and picked it up at 4pm and was told it would be washed and it wasn't.

11 March 2026

I requested that the heated rear window was looked at as when used the radio goes off, it was looked at but the service manager couldn't understand what the mechanic had written and was going to call me back, no call after 3 days

11 March 2026

The video talk on my car was very informative

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map