OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
147 ratings and 105 comments received in the last 90 days.
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
27 December 2025
Excellent knowledge and fully understood our requirements
24 December 2025
All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.
23 December 2025
Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service
20 December 2025
Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.
17 December 2025
People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).
17 December 2025
Because I'm honest
10 December 2025
All good
10 December 2025
The people are lovely but there was limited information available to them when my car was delayed. They were unable to give any commitments around expected delivery which caused inconvenience
29 January 2026
Friendly and prompt service.
29 January 2026
Good service. Lots being moved from chair to chair!
28 January 2026
Sian deserves every accolade that comes her way . Sorting out issues that arise to make sure everyone leaves the dealership with their car serviced and happy to return in the future!
27 January 2026
Group 1 Assured referred me to the Mini Garage for repairs after less a month bought ,yet neither party is communicating with the other. I have been left to 'chase' both sides constantly for updates on a responsibility that should be yours, not mine
27 January 2026
Everything worked smoothly from start to finish. A special thankyou to the person who managed to put back into place the piece of bodywork that had been dislodged by a pot hole without being asked to.
26 January 2026
There are major parking issues with the Ipswich branch. I could not get parked even down towards the garages. Sharing with BMW reduces parking and everywhere I looked there was stock cars more than necessary.
26 January 2026
I was extremely satisfied with my recent service at BMW MINI. The team were professional, friendly, and efficient from start to finish. Everything was clearly explained, the work was completed on time. Excellent customer care 100% from Sian.
26 January 2026
Good prompt service and booked in quick asked if work could be done in the morning and they kindly got this sorted I pay a monthly payment to cover any work done on the car the invoice came back as zero but would be nice to know what it costed
25 January 2026
Professinal and courteous and an MOT value for money includes a mini valet
25 January 2026
Nice staff, but considering I paid for a major service I was disappointed that the car wasn't cleaned.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .