OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
147 ratings and 114 comments received in the last 90 days.
06 May 2025
See above!
25 April 2025
Great service from very friendly and pleasant staff!
18 April 2025
Communication was poor
10 April 2025
The second pick up of the correct car was smooth and Jack was excellent at explaining how everything worked within the car and explaining the additional features
10 April 2025
Jack Braun was amazing!
08 April 2025
Unfortunately the car was ordered incorrectly leading to a disappointing initial delivery however the team were able to source a car near on identical which was then delivered in a weeks time
03 April 2025
As above
31 March 2025
Friendly staff (Todd) was exceptional in all respects. Helpful, knowledgeable, and professional throughout.
28 March 2025
Good customer service
08 June 2025
No problem with the service experience
06 June 2025
Excellent service from Sian and video
04 June 2025
Little disappointed that I wasn't told there would be a charge for the loan car.
04 June 2025
I'll likely be a returning customer based on the service of the people.
04 June 2025
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04 June 2025
Easy to do business and very kind friendly service
02 June 2025
Would pre6a telephone call instead of a text when the csr is ready for collection as do not always have a good phone signal at home
31 May 2025
As above
31 May 2025
Service was done quicker than I anticipated which was good and the vehicle health check video I received was very informative.
30 May 2025
Sian was very attentive and helpful whilst also being incredibly informative
08 June 2025
The new system used for sales was obviously not intuitive and all sales staff struggled to navigate it. It did not provide a smooth journey, but we appreciated their apologies. Jack clearly explained all the new features.