OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 103 comments received in the last 90 days.
31 March 2026
efficient, friendly and professional
26 March 2026
The service from initial point of contact to collection of my new mini and afterwards has been fantastic.
25 March 2026
We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!
11 March 2026
Emails not answered - I always had to chase for a response
08 March 2026
Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated
04 March 2026
Great service, really friendly and fantastic cars
02 March 2026
I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.
27 February 2026
Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.
04 February 2026
Very helpful with the whole process
16 April 2026
Everything was smooth, from booking the service, until the car is ready to collect. There was clear communication for each aspect.
16 April 2026
was kept informed of progress and friendly staff
15 April 2026
We took our Mini in for an MOT, brake fluid service and to investigate why the sunroof isn't working. All jobs were done during the one day and we were kept informed all the time. Sian and the technicians really worked hard, thank you ??
15 April 2026
Mot was carried out in good time and staff were really nice and professional
15 April 2026
Sian was so helpful and was able to get the help I needed with my car very quickly and efficiently even managing to find me a loan car at short notice when the work on my car over ran - couldn't have asked for better service!!:)
15 April 2026
Sian very attentive and helped with service plan
15 April 2026
All handled very smoothly including reminders of booking. Vehicle report clear and comprehensive.
15 April 2026
Sian was very helptul and courteous when dealing with me
15 April 2026
Great service
13 April 2026
I waited in the showroom where I had access to hot and cold drinks with staff regularly checking I had everything I needed.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
03 April 2026
We dealt with Todd at the Ipswich branch and he was so helpful in answering all our questions. He was so friendly and made us feel at ease with the process.