OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 103 comments received in the last 90 days.
08 March 2026
Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated
04 March 2026
Great service, really friendly and fantastic cars
02 March 2026
I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.
27 February 2026
Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.
04 February 2026
Very helpful with the whole process
01 February 2026
Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
27 December 2025
Excellent knowledge and fully understood our requirements
11 March 2026
I requested that the heated rear window was looked at as when used the radio goes off, it was looked at but the service manager couldn't understand what the mechanic had written and was going to call me back, no call after 3 days
11 March 2026
The video talk on my car was very informative
11 March 2026
First service with you. Wasn't explaining how long it would take if I left the car with you or that it would be done quicker if I opted to wait. Dropped the car off at 9.30am and picked it up at 4pm and was told it would be washed and it wasn't.
08 March 2026
Excellent service, quick and friendly
04 March 2026
Everyone was very helpful.
04 March 2026
We trust our mini with the professionals and the service we get is very welcoming
04 March 2026
Harry at Ipswich gave a great friendly service. Never felt hurried or pushed to make a decision.
04 March 2026
Sian looked after me very well and kept me informed as to when my Mini would be ready. I was a waitin customer.
03 March 2026
Eveery thig went as planned,during my last visit for MOT and Service, Staff were extremely helpful.
02 March 2026
Super helpful. Sian on the Mini service team was brilliant.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
11 March 2026
Emails not answered - I always had to chase for a response