OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
156 ratings and 112 comments received in the last 90 days.
01 February 2026
Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
27 December 2025
Excellent knowledge and fully understood our requirements
24 December 2025
All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.
23 December 2025
Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service
20 December 2025
Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.
17 December 2025
Because I'm honest
17 December 2025
People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).
04 February 2026
My car has developed a second fault with the battery cell. My car has been in Colchester Inchcape garage since 6th January. I was told I could not have a loan car as my warranty has expired, even though the battery cells are still under warranty.
03 February 2026
The dealership personnel always welcome you with a smile. They always make you feel at ease especially if you are waiting whilst the car is being looked at, and hot drinks are always offered.
03 February 2026
Great communication and work completed in time stated.
02 February 2026
Excellent happy to help attitude, explained each part of the feedback.process.
02 February 2026
Promptly attended to. I waited and was given a time which they stuck to. Would have got 5 stars except the cleaner broke my cars handbrake handle
31 January 2026
Always so friendly, but keep me informed all the way and do a great job
31 January 2026
Good communication. Helpful staff at the showroom in Ipswich
30 January 2026
We received an excellent service from Sian. She kept us constantly updated with the progress regarding the repairs & service of our Mini Countryman. She also, very helpfully, arranged a courtesy-car when our repairs were delayed.
29 January 2026
Good service. Lots being moved from chair to chair!
29 January 2026
Friendly and prompt service.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
04 February 2026
Very helpful with the whole process