OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 106 comments received in the last 90 days.
11 March 2026
Emails not answered - I always had to chase for a response
08 March 2026
Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated
04 March 2026
Great service, really friendly and fantastic cars
02 March 2026
I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.
27 February 2026
Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.
04 February 2026
Very helpful with the whole process
01 February 2026
Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
25 March 2026
Elderly and don't know much about maintenance on cars so trust Mini and staff always explain whats been done andcwhen I next need to bring car in. So very satisfied. Health check and tyres always done as well
24 March 2026
Always greeted by friendly staff at reception, who let me sit down and wait for Sian so I could go through a few things with her that I had noticed wrong with my car, she is always very helpful. I was very pleased with everything on my visit.
21 March 2026
Be good value and very good service
21 March 2026
Usual good service and staff very helpful
20 March 2026
Everything went according to plan
20 March 2026
Efficient and helpful
19 March 2026
Everything went very smoothly and my car was cleaned.
17 March 2026
Service department was great. However booking team did not pass on correct information about my replacement tyre so I had to come back in
17 March 2026
Sian is always helpful
17 March 2026
Always helpful, friendly, kept me informed, rang back when they said they would.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
25 March 2026
We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!