OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 92 comments received in the last 90 days.
05 July 2026
Excellent service from Todd Emanuel. He was very helpful & friendly from start to finish.
02 July 2026
Great team at my mini 1 dealership. This is the second mini I have purchased new from them. Really friendly, helpful service. Very patient with all the questions I asked, felt nothing was too much trouble. Everything explained, from buying to dely
16 June 2026
Excellent in every aspect
13 June 2026
Todd Emanuel was great!
08 June 2026
Nick was very helpful. We were kept fully informed re delivery of vehicle.
08 June 2026
Polite and friendly staff. Todd was knowledgeable, personable and attentive. Only problem was not being shown interior fabric/colour options so missed out on changing. Car delivery ahead of schedule. Handover was unhurried, thorough and supportive.
04 June 2026
A pleasure from start to finish
02 June 2026
Matt was great and very helpful
31 May 2026
Very quick and efficient service from start to finish
14 July 2026
Straightforward process
13 July 2026
Same day service after car vandalised
12 July 2026
Air conditioning, coffee bar and wifi to work while waiting in a very comfortable atmosphere.
09 July 2026
Why did I have to explain the same thing three times? Then when I tried to submit this form it asked me if I meant to give three stars; yes of course I bloody well did, why do I have to explain it again?
09 July 2026
The dealership are always polite and greet you with a smile, they always answer any questions you may have regarding your visit and keep you updated on how the work is going.
06 July 2026
Amazing service from initial phone call through to looking after me in the dealership to looking after my car. Perfection. I tell others outside of my area about my dealership & they are jealous. Not all dealerships are the same.
05 July 2026
Because I was totally satisfied with Advisor (Sian) who was really helpful and informative, and communication
05 July 2026
Always extremely polite and friendly service at Inchcape Ipswich and always feel like a valued customer.
04 July 2026
The only thing I was not happy about was when I got home, I had a nail sticking into my tyre which I had to have repaired. It was completely flat in the morning.
04 July 2026
Sian helpful on site, but impossible to get anyone to answer the phone at Group 1 Ipswich, either reception or service. Tried the central service telephone team as well - they couldn't get a reply either. Tried several times.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
08 July 2026
From initial contact with Matt Lowes, with no sales pressure which made the "New car experience" as enjoyable as the previous three Mini's.