OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
127 ratings and 103 comments received in the last 90 days.
08 March 2026
Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated
04 March 2026
Great service, really friendly and fantastic cars
02 March 2026
I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.
27 February 2026
Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.
04 February 2026
Very helpful with the whole process
01 February 2026
Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
27 December 2025
Excellent knowledge and fully understood our requirements
17 March 2026
Always helpful, friendly, kept me informed, rang back when they said they would.
17 March 2026
Sian is always helpful
17 March 2026
Service department was great. However booking team did not pass on correct information about my replacement tyre so I had to come back in
16 March 2026
Great communication
15 March 2026
Waiting appointment which was short swift and quickly done. Drinks are good but no biscuits again.
14 March 2026
Staff were very helpful and informative
13 March 2026
Had an M.O.T on my 3 year old Mini Cooper. The service department were especially busy and rather than a while-you-wait service, I was given a complimentary vehicle. Thanks to Macey and Sian for organising and providing an excellent service.
13 March 2026
Everything went according to plan with no hiccups. It was a very special treat to be able to drive off following my service in a wonderfully clean car!
13 March 2026
Good waiting area with coffee and toilets.
11 March 2026
First service with you. Wasn't explaining how long it would take if I left the car with you or that it would be done quicker if I opted to wait. Dropped the car off at 9.30am and picked it up at 4pm and was told it would be washed and it wasn't.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
11 March 2026
Emails not answered - I always had to chase for a response