OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 103 comments received in the last 90 days.
01 February 2026
Very efficient, informative and smooth handover Appreciated the personal touch in relation to the free gifts and auto protect cover
29 January 2026
Everyone from the reception to the sales were polite helpful and knowledgeable I should give a special mention to Harry Hill who was really brilliant throughout the process and extremely patient .
28 January 2026
Todd was excellent. Patient, helpful and knowlegable. Made buying our first brand new car a pleasure.
27 December 2025
Excellent knowledge and fully understood our requirements
24 December 2025
All staff are very helpful - shame the biscuits have been taken away! The JCW was very well presented BUT there is no paper manual or second proper key. This is cutting things back to extremes we think.
23 December 2025
Faultless exceptional service, friendly, patient, unpressured, honest clear and transparent, willing to take time to give full explanation, detaiiled handover with plenty of time allowed to ensure full understanding of the car. First class service
20 December 2025
Good service. This is my second John Cooper Works Mini so I know the sales and service staff who are very friendly, knowledgeable and with constant attention to detail.
17 December 2025
People all nice and friendly BUT purchase process was a headache with a ridiculous number of emails, codes etc back and forth, and then all repeated when errors were made (not at my end).
17 December 2025
Because I'm honest
12 February 2026
To provide feedback
12 February 2026
Survey of car detected major issues and I managed to get a refund for the car after this.
10 February 2026
Still waiting for a call back
09 February 2026
From the confirmation call the day before to the warm welcome on arrival the service from Sian was great, including finding a discreet place for me to work while I waited for the car and serving a cup of tea. It helped that the car passed its MoT!
09 February 2026
Great staff, friendly atmosphere
08 February 2026
Very helpful Staff made to feel welcome left very satisfied
07 February 2026
Was kept up to date with what was happening and nice clean car on pick up. Loan car was lovely too
04 February 2026
My car has developed a second fault with the battery cell. My car has been in Colchester Inchcape garage since 6th January. I was told I could not have a loan car as my warranty has expired, even though the battery cells are still under warranty.
03 February 2026
Great communication and work completed in time stated.
03 February 2026
The dealership personnel always welcome you with a smile. They always make you feel at ease especially if you are waiting whilst the car is being looked at, and hot drinks are always offered.
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
04 February 2026
Very helpful with the whole process