About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

120 ratings and 88 comments received in the last 90 days.

16 June 2026

Excellent in every aspect

13 June 2026

Todd Emanuel was great!

08 June 2026

Nick was very helpful. We were kept fully informed re delivery of vehicle.

08 June 2026

Polite and friendly staff. Todd was knowledgeable, personable and attentive. Only problem was not being shown interior fabric/colour options so missed out on changing. Car delivery ahead of schedule. Handover was unhurried, thorough and supportive.

04 June 2026

A pleasure from start to finish

02 June 2026

Matt was great and very helpful

31 May 2026

Very quick and efficient service from start to finish

28 May 2026

Poor telephone answering. Wanted mudflaps but weren't told they weren't available until the week of pick up.

28 May 2026

Brilliant service. Perfect

26 April 2026

Todd is awesome.

See all reviews

03 April 2026

We dealt with Todd at the Ipswich branch and he was so helpful in answering all our questions. He was so friendly and made us feel at ease with the process.

31 March 2026

efficient, friendly and professional

26 March 2026

The service from initial point of contact to collection of my new mini and afterwards has been fantastic.

25 March 2026

We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!

17 June 2026

Service support excellent and lady who Looked after me was brilliant. You need to remind your sales people though not to talk about customers as I could hear everything they were saying as I sat waiting for my car.

17 June 2026

Details of the service are explained clearly. You are made welcome with a comfortable seating area and refreshments whilst you wait. Staff have time for you, very polite and friendly.

17 June 2026

I was attended to quickly and offered complimentary refreshment. The centre was very clean and comfortable.

17 June 2026

All scheduled and additional work completed on the day.??

17 June 2026

The information given was clear and all work required was completed.

17 June 2026

Sian was excellent- as always. Nothing too much trouble and so helpful.

15 June 2026

I was kept waiting 20 minutes to be given my keys

12 June 2026

Quickly booked in for diagnostic Quickly diagnosed and costed Easy to select items that we wanted done Relaxed

12 June 2026

Incredibly helpful at all stages

10 June 2026

Because I am completely satisfied

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07 June 2026

Everything went smoothly, with no problems

06 June 2026

Very professional, friendly and a pleasure to deal with

06 June 2026

Courteous staff

06 June 2026

My mini was in for its 3 year service and 1st MOT. Both were carried out really well. The customer service was brilliant throughout from Sian who checked in the car to the mechanic who sent me the video of the inspection as it was done.

06 June 2026

Communication with service department was excellent

06 June 2026

Ipswich start are always amazing. I genuinely can't thank them enough. Thanks Sian.

06 June 2026

Perfect all round

05 June 2026

Always kept updated on progress

04 June 2026

A pleasure to deal with from start to finish.

03 June 2026

Friendly and welcoming staff. Todd was great to deal with and very knowledgeable. Reception team very kind and always offered drinks. Only slight negative can sometimes be parking but there's probably not much you can do about that.

03 June 2026

No courtesy car and was treated much better when I brought a brand new bmw m sport

02 June 2026

Easy to book and deal with.

27 May 2026

Very nice staff

27 May 2026

Matt was very friendly and efficient and could not have been more helpful

24 May 2026

A complicated situation was handled very well.

23 May 2026

Friendly and efficient service all carried out while I waited.

23 May 2026

Efficent service with everything clearly explained

21 May 2026

All was very good thanks

20 May 2026

Excellent service from booking in to collecting the car. Car serviced and MoT'd with no problems and completed on time.

18 May 2026

The staff were nice on the day but the attention to detail of my service and MOT is completely lacking

18 May 2026

Good efficient service taking customers requests seri.

18 May 2026

All went well

18 May 2026

Waited a long time , & had to chase . People were nice but it needed a recall part done which delayed things

17 May 2026

The team are very friendly and welcoming and answered all my questions

17 May 2026

Bumper still needed fixing after agreeing for it to go ahead.

17 May 2026

Easy to arrange service with reception Very friendly, helpful staff Service clearly explained

16 May 2026

Speedy and efficient service.

14 May 2026

Done on time. Quickly. No issues. Cleaned. All great.

13 May 2026

I booked a waiting MOT appointment and confirmed twice that it would take a max of 2 hrs. After 2 hrs my car had only just entered the workshop, leaving me stranded. I walked an hour to the train station and had to collect next day - an hour journey.

13 May 2026

Excellent people skills and easy to arrange service

12 May 2026

Very friendly staff Work completed as detailed

12 May 2026

Kept informed of progress

12 May 2026

Overcharged and still waiting for a response

09 May 2026

Kept me informed throughout the process, engaged me in the decision. Notified me of time and kept within it. Welcoming reception and interaction from start to finish

08 May 2026

The customer service is top of any dealership. They're not pushy when it comes to repairs and the loaded of checks and electronic documentation is everything that one needs.

07 May 2026

Sian was excellent

07 May 2026

Friendly and helpful staff. Service appears to have been completed to a high standard.

04 May 2026

Really great service, friendly and informative

02 May 2026

I think that Sian was particularly helpful and efficient when my car needed a visit from Mini assist. Also the lady on reception on Friday was very welcoming with a warm smile and a really pleasant chat. Very reassuring and gave confidence.

30 April 2026

Very good service, as always

29 April 2026

Friendly and efficient.

29 April 2026

Great customer service

27 April 2026

The overall experience at Inchcape Ipswich was superb. Everybody smiles and engages with you. The standard of service is second to none. From arrival to departure I was made to feel special and so was my mini countryman.

23 April 2026

Sian is very helpful

22 April 2026

Did what was said and requested

19 April 2026

Great customer service

19 April 2026

Friendly speedy welcoming service

16 April 2026

was kept informed of progress and friendly staff

16 April 2026

Everything was smooth, from booking the service, until the car is ready to collect. There was clear communication for each aspect.

15 April 2026

We took our Mini in for an MOT, brake fluid service and to investigate why the sunroof isn't working. All jobs were done during the one day and we were kept informed all the time. Sian and the technicians really worked hard, thank you ??

15 April 2026

Great service

15 April 2026

Sian very attentive and helped with service plan

15 April 2026

All handled very smoothly including reminders of booking. Vehicle report clear and comprehensive.

15 April 2026

Sian was very helptul and courteous when dealing with me

15 April 2026

Sian was so helpful and was able to get the help I needed with my car very quickly and efficiently even managing to find me a loan car at short notice when the work on my car over ran - couldn't have asked for better service!!:)

15 April 2026

Mot was carried out in good time and staff were really nice and professional

13 April 2026

I waited in the showroom where I had access to hot and cold drinks with staff regularly checking I had everything I needed.

03 April 2026

Prompt professional service. Staff maintained contact throughout the time my vehicle was in their care ensuring I had the relevant information to make informed choices. Really pleased with the work completed.

30 March 2026

Very satisfied

29 March 2026

Helpful, efficient and professional from the time of booking the car in to collccting it when everything had been done.

29 March 2026

Always a good experience

28 March 2026

Excellent service. Polite, smart Excellent communication throughout

25 March 2026

Elderly and don't know much about maintenance on cars so trust Mini and staff always explain whats been done andcwhen I next need to bring car in. So very satisfied. Health check and tyres always done as well

24 March 2026

Always greeted by friendly staff at reception, who let me sit down and wait for Sian so I could go through a few things with her that I had noticed wrong with my car, she is always very helpful. I was very pleased with everything on my visit.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map