OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 88 comments received in the last 90 days.
03 August 2025
No hard sell but lots of info and willingness to help . V smooth exchange and pick up.
02 August 2025
Quick and easy to deal with.
30 July 2025
Sales associates were extremely helpful
29 July 2025
Friendly, helpful staff
25 July 2025
See above
20 July 2025
The team - especially Macey Hinton - were very helpful and polite in sourcing the car we wanted.
28 June 2025
Tod the salesman very knowledgeable, friendly and patient and helped us through the online paperwork which we found rather overwhelming.
08 June 2025
The new system used for sales was obviously not intuitive and all sales staff struggled to navigate it. It did not provide a smooth journey, but we appreciated their apologies. Jack clearly explained all the new features.
14 August 2025
Everything done as promised.
13 August 2025
Efficient and helpful
13 August 2025
I was given an appointment at the earliest time i could do, recption & check in were great & my car fixed quickly
13 August 2025
Arranged a revisit to sort out an issue but was not resolved. Have been rebooked so all good
13 August 2025
From the reception to the end of the service, it was an 'easy' experience
31 July 2025
Because you give good service and that goes a long way. Thanks very much to you all.
27 July 2025
Clear straightforward communication and helpful practical advice
27 July 2025
Amazing service, always friendly staff.
26 July 2025
Very hospitable and as said good customer service and experience
23 July 2025
Seamless process of booking and service delivery
11 August 2025
From the first contact via phone with Nick at Mini Ipswich to a test drive and purchasing a new mini was excellent. Nick is professional, polite and very knowledgeable.