OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 84 comments received in the last 90 days.
03 April 2026
We dealt with Todd at the Ipswich branch and he was so helpful in answering all our questions. He was so friendly and made us feel at ease with the process.
31 March 2026
efficient, friendly and professional
26 March 2026
The service from initial point of contact to collection of my new mini and afterwards has been fantastic.
25 March 2026
We are super-delighted with our new MINI, a huge thank you to Macey Hinton at Group 1 Ipswich all her expert help and advice. It was an absolute pleasure to deal with someone so knowledgeable about the product - all with zero sales pressure!
11 March 2026
Emails not answered - I always had to chase for a response
08 March 2026
Overall the service was very good, however delivery was one and a half weeks later and they couldn't provide any real information on how long it would be. I was provided with a loan car which was appreciated
04 March 2026
Great service, really friendly and fantastic cars
02 March 2026
I was fully satisfied .the salesman Todd was welcoming and helpful and secured a number plate with my initals to go with the 75 (my age)which i was very pleased about.Well informed handover and presentation of the convertible.
27 February 2026
Group 1 Ipswich was welcoming and friendly. I would like to mention the sales person Harry Hill he made the purchase simple and gave me regular updates. he is the best car sales person I have encountered and so helpful.
13 May 2026
I booked a waiting MOT appointment and confirmed twice that it would take a max of 2 hrs. After 2 hrs my car had only just entered the workshop, leaving me stranded. I walked an hour to the train station and had to collect next day - an hour journey.
13 May 2026
Excellent people skills and easy to arrange service
12 May 2026
Very friendly staff Work completed as detailed
12 May 2026
Kept informed of progress
12 May 2026
Overcharged and still waiting for a response
09 May 2026
Kept me informed throughout the process, engaged me in the decision. Notified me of time and kept within it. Welcoming reception and interaction from start to finish
08 May 2026
The customer service is top of any dealership. They're not pushy when it comes to repairs and the loaded of checks and electronic documentation is everything that one needs.
07 May 2026
Friendly and helpful staff. Service appears to have been completed to a high standard.
07 May 2026
Sian was excellent
04 May 2026
Really great service, friendly and informative
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
26 April 2026
Todd is awesome.