OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 99 comments received in the last 90 days.
06 May 2025
See above!
25 April 2025
Great service from very friendly and pleasant staff!
18 April 2025
Communication was poor
10 April 2025
The second pick up of the correct car was smooth and Jack was excellent at explaining how everything worked within the car and explaining the additional features
10 April 2025
Jack Braun was amazing!
08 April 2025
Unfortunately the car was ordered incorrectly leading to a disappointing initial delivery however the team were able to source a car near on identical which was then delivered in a weeks time
03 April 2025
As above
31 March 2025
Friendly staff (Todd) was exceptional in all respects. Helpful, knowledgeable, and professional throughout.
28 March 2025
Good customer service
15 June 2025
As detailed above. 5 stars in all areas. The showroom manager - Adam leads by example. Polite, knowledgeable and trustworthy.
14 June 2025
Speedy service
14 June 2025
When I arrived the booking they said was deleted by someone. Which concerned me, however it was soon rectified.
13 June 2025
All staff members were excellent. The work was completed quickly and most satisfactorily.
12 June 2025
Positive experience on all fronts, from booking in to receiving the video update and the customer service when picking the car up. Leanne and the rest of the team were all great. Thank you.
12 June 2025
Efficient and helpful staff, and a good job done
11 June 2025
Great service
10 June 2025
Excellent service
09 June 2025
No issues
08 June 2025
No problem with the service experience
08 June 2025
The new system used for sales was obviously not intuitive and all sales staff struggled to navigate it. It did not provide a smooth journey, but we appreciated their apologies. Jack clearly explained all the new features.