OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 106 comments received in the last 90 days.
18 August 2026
In the main I was satisfied and my main contact Nicholas Thomas was excellent throughout. I was not satisfied with having to complete so much of the process via the internet and in my own. This depersonalised the experience.
04 August 2026
Matt Lowes was very professional , not pushy, very patient.
22 July 2026
Everything was great. Felt comfortable and welcome.
08 July 2026
From initial contact with Matt Lowes, with no sales pressure which made the "New car experience" as enjoyable as the previous three Mini's.
05 July 2026
Excellent service from Todd Emanuel. He was very helpful & friendly from start to finish.
02 July 2026
Great team at my mini 1 dealership. This is the second mini I have purchased new from them. Really friendly, helpful service. Very patient with all the questions I asked, felt nothing was too much trouble. Everything explained, from buying to dely
16 June 2026
Excellent in every aspect
13 June 2026
Todd Emanuel was great!
08 June 2026
Polite and friendly staff. Todd was knowledgeable, personable and attentive. Only problem was not being shown interior fabric/colour options so missed out on changing. Car delivery ahead of schedule. Handover was unhurried, thorough and supportive.
02 September 2026
I just had a slow puncture but due to travel Over 150 miles that day - Ipswich Mini sorted it timely and efficiently. The hot chocolate was good too!
01 September 2026
I've rated my experience as 5 star as whenever I have a problem Mini has been a very strong supporting hand in fixing any issues or surprises that occur with driving /maintenance. I was struggling to get a new tire and Mini solved this within minutes
01 September 2026
Professional
31 August 2026
Everyone was very helpful, efficient and informative.
30 August 2026
Happy with everything
30 August 2026
Bright reception staff who were very welcoming . Everything explained . Couldn't fault it
30 August 2026
Very accommodating people, reception and service staff. Plenty coffee whilst waiting!
29 August 2026
Arrived at 9:20 was told that the colleuage who originally booked my visit had booked it slightly wrong , however the lady who was dealing with me sorted it asap and my service was done super fast ! So extremely grateful for her being honest. 10/10
27 August 2026
The staff I dealt with were friendly and helpful as always. I received a message to say that my car was ready so I went to pick it up. It had not been washed so I had to then wait around while they did it.
26 August 2026
Smooth and simple process. Kept fully up to date and collected at agreed time
FIND Group 1 Ipswich.
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01473 243111
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
Address
- Norwich Road, Ipswich, IP1 6JZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01473 351922
Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston
21 August 2026
Todd was amazing and just so kind and helpful