About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

129 ratings and 104 comments received in the last 90 days.

04 August 2026

Matt Lowes was very professional , not pushy, very patient.

22 July 2026

Everything was great. Felt comfortable and welcome.

08 July 2026

From initial contact with Matt Lowes, with no sales pressure which made the "New car experience" as enjoyable as the previous three Mini's.

05 July 2026

Excellent service from Todd Emanuel. He was very helpful & friendly from start to finish.

02 July 2026

Great team at my mini 1 dealership. This is the second mini I have purchased new from them. Really friendly, helpful service. Very patient with all the questions I asked, felt nothing was too much trouble. Everything explained, from buying to dely

16 June 2026

Excellent in every aspect

13 June 2026

Todd Emanuel was great!

08 June 2026

Polite and friendly staff. Todd was knowledgeable, personable and attentive. Only problem was not being shown interior fabric/colour options so missed out on changing. Car delivery ahead of schedule. Handover was unhurried, thorough and supportive.

08 June 2026

Nick was very helpful. We were kept fully informed re delivery of vehicle.

04 June 2026

A pleasure from start to finish

See all reviews

02 June 2026

Matt was great and very helpful

31 May 2026

Very quick and efficient service from start to finish

28 May 2026

Poor telephone answering. Wanted mudflaps but weren't told they weren't available until the week of pick up.

28 May 2026

Brilliant service. Perfect

10 August 2026

Tmy car had front brake pads changed & they were done very promptly plus car was cleaned.

09 August 2026

Always good service. Sian is always fabulous!

06 August 2026

Excellent friendly welcome and knowledgeable advice. Sorted a work space for me while I waited for the car

06 August 2026

Excellent all round service

05 August 2026

Kept me updated and advised of what else required doing. The car needed to stay overnight so a very easy process to arrange keeping the courtesy car longer. Staff very attentive and professional.

03 August 2026

Happy with service

02 August 2026

The process from text service reminder to booking in with Sian and getting the service completed, plus news tyres was quick, easy and hassle free. I have an outstanding issue with my alloys, but this is all in hand and I'm being kept informed!

01 August 2026

They have experienced staff who show the right level of commitment to serving their customers.

01 August 2026

Very helpful and professional

31 July 2026

Good service

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29 July 2026

fantastic service as always

28 July 2026

Excellent Service

27 July 2026

Staff very polite and efficient

26 July 2026

Kept fully informed and countryman returned on time in a clean condition.

26 July 2026

Ability to be adaptable to timings and needs

25 July 2026

All aspects high standard as expected/usual

25 July 2026

Very easy to book the servicing, quick drop-off system a good communication when the vehicle was ready for collection

24 July 2026

Courteous staff, work completed earlier than I expected

22 July 2026

Super customer service

21 July 2026

Very helpful and professional

21 July 2026

Excellent communication

21 July 2026

Would have been completely satisfied if the registration number had been updated as requested several times

19 July 2026

was kept fully informed including video and everything explained

19 July 2026

Very polite Staff, clear explanation

19 July 2026

Good efficient service

18 July 2026

Polite and easy service

17 July 2026

I trust the people who service my mini completely that is why I come back to them each year and my car always runs so smoothly after to has had a service

17 July 2026

Everything done on time and good communication

14 July 2026

Straightforward process

13 July 2026

Same day service after car vandalised

12 July 2026

Air conditioning, coffee bar and wifi to work while waiting in a very comfortable atmosphere.

09 July 2026

The dealership are always polite and greet you with a smile, they always answer any questions you may have regarding your visit and keep you updated on how the work is going.

09 July 2026

Why did I have to explain the same thing three times? Then when I tried to submit this form it asked me if I meant to give three stars; yes of course I bloody well did, why do I have to explain it again?

06 July 2026

Amazing service from initial phone call through to looking after me in the dealership to looking after my car. Perfection. I tell others outside of my area about my dealership & they are jealous. Not all dealerships are the same.

05 July 2026

Because I was totally satisfied with Advisor (Sian) who was really helpful and informative, and communication

05 July 2026

Always extremely polite and friendly service at Inchcape Ipswich and always feel like a valued customer.

04 July 2026

Sian helpful on site, but impossible to get anyone to answer the phone at Group 1 Ipswich, either reception or service. Tried the central service telephone team as well - they couldn't get a reply either. Tried several times.

04 July 2026

The only thing I was not happy about was when I got home, I had a nail sticking into my tyre which I had to have repaired. It was completely flat in the morning.

28 June 2026

The whole experience was excellent. The team were friendly, knowledgeable and kept me informed throughout. I felt valued as a customer, and the process from enquiry to collection was smooth, professional and enjoyable.

26 June 2026

Easy to book, friendly staff and job gets done

24 June 2026

Service carried out while I waited. Service completed in a timely manner and useful video showing inspection of car was provided.

24 June 2026

Staff are all very friendly and attentive to all customers

23 June 2026

Internet booking wasn't recognised but they managed to service the car as expected.

23 June 2026

Everything went to plan, timings as predicted as well as cost. All staff very pleasant. Helpful video about car and appreciated the wash and hoover.

22 June 2026

Excellent service

22 June 2026

Everyone efficient and helotul

22 June 2026

Excellent service and clear communication throughout

22 June 2026

Liked the video it reassured me .

21 June 2026

Brilliant service

21 June 2026

A good service experience

19 June 2026

Excellent and friendly customer service from Sian. I changed my appointment a few times and was never made to feel it was an issue. I was also able to take a Countryman on a test drive which I was really appreciative of.

18 June 2026

Extremely friendly and knowledgeable Service Receptionist's. All work undertaken on time, with updates sent to me.

17 June 2026

The information given was clear and all work required was completed.

17 June 2026

I was attended to quickly and offered complimentary refreshment. The centre was very clean and comfortable.

17 June 2026

Details of the service are explained clearly. You are made welcome with a comfortable seating area and refreshments whilst you wait. Staff have time for you, very polite and friendly.

17 June 2026

Sian was excellent- as always. Nothing too much trouble and so helpful.

17 June 2026

All scheduled and additional work completed on the day.??

17 June 2026

Service support excellent and lady who Looked after me was brilliant. You need to remind your sales people though not to talk about customers as I could hear everything they were saying as I sat waiting for my car.

15 June 2026

I was kept waiting 20 minutes to be given my keys

12 June 2026

Incredibly helpful at all stages

12 June 2026

Quickly booked in for diagnostic Quickly diagnosed and costed Easy to select items that we wanted done Relaxed

10 June 2026

Because I am completely satisfied

07 June 2026

Everything went smoothly, with no problems

06 June 2026

Perfect all round

06 June 2026

Ipswich start are always amazing. I genuinely can't thank them enough. Thanks Sian.

06 June 2026

Courteous staff

06 June 2026

Very professional, friendly and a pleasure to deal with

06 June 2026

Communication with service department was excellent

06 June 2026

My mini was in for its 3 year service and 1st MOT. Both were carried out really well. The customer service was brilliant throughout from Sian who checked in the car to the mechanic who sent me the video of the inspection as it was done.

05 June 2026

Always kept updated on progress

04 June 2026

A pleasure to deal with from start to finish.

03 June 2026

No courtesy car and was treated much better when I brought a brand new bmw m sport

03 June 2026

Friendly and welcoming staff. Todd was great to deal with and very knowledgeable. Reception team very kind and always offered drinks. Only slight negative can sometimes be parking but there's probably not much you can do about that.

02 June 2026

Easy to book and deal with.

27 May 2026

Very nice staff

27 May 2026

Matt was very friendly and efficient and could not have been more helpful

24 May 2026

A complicated situation was handled very well.

23 May 2026

Friendly and efficient service all carried out while I waited.

23 May 2026

Efficent service with everything clearly explained

21 May 2026

All was very good thanks

20 May 2026

Excellent service from booking in to collecting the car. Car serviced and MoT'd with no problems and completed on time.

18 May 2026

Waited a long time , & had to chase . People were nice but it needed a recall part done which delayed things

18 May 2026

The staff were nice on the day but the attention to detail of my service and MOT is completely lacking

18 May 2026

All went well

18 May 2026

Good efficient service taking customers requests seri.

17 May 2026

Bumper still needed fixing after agreeing for it to go ahead.

17 May 2026

The team are very friendly and welcoming and answered all my questions

17 May 2026

Easy to arrange service with reception Very friendly, helpful staff Service clearly explained

16 May 2026

Speedy and efficient service.

14 May 2026

Done on time. Quickly. No issues. Cleaned. All great.

FIND Group 1 Ipswich.

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01473 243111

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map

Address

Norwich Road, Ipswich, IP1 6JZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01473 351922

Map

Areas served

Ipswich as well as surrounding areas including Felixstowe, Stowmarket, Woodbridge and Leiston

View map