OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 92 comments received in the last 90 days.
08 June 2025
The new system used for sales was obviously not intuitive and all sales staff struggled to navigate it. It did not provide a smooth journey, but we appreciated their apologies. Jack clearly explained all the new features.
06 May 2025
See above!
25 April 2025
Great service from very friendly and pleasant staff!
18 April 2025
Communication was poor
10 April 2025
The second pick up of the correct car was smooth and Jack was excellent at explaining how everything worked within the car and explaining the additional features
10 April 2025
Jack Braun was amazing!
08 April 2025
Unfortunately the car was ordered incorrectly leading to a disappointing initial delivery however the team were able to source a car near on identical which was then delivered in a weeks time
24 June 2025
As specified above the internal cleaning of the car was not good
22 June 2025
Very approachable and helpful and comfortable atmosphere.
21 June 2025
Everything went smoothly as arranged
21 June 2025
Sian was really helpful and friendly. Kept me informed of what was going on and nothing seemed too much trouble.
21 June 2025
All the staff I've encountered have been very friendly and also very professional. I was very impressed this time with the video of my car, explaining what had been done and what would need attention in the future.
20 June 2025
Very happy with products and services
19 June 2025
Due to stone damage the car needed three new tyres. This was a substantial cost, but I was offered a good discount .
18 June 2025
I was all good
18 June 2025
Very efficient service, kept informed and very friendly staff.
17 June 2025
The car we reserved on line had been sold (system update issue) but they helped us find another car and brought it to Ipswich
28 June 2025
Tod the salesman very knowledgeable, friendly and patient and helped us through the online paperwork which we found rather overwhelming.